Logan Airport Ranks 5th Worst for “Customer Satisfaction” in New Study
GoLocalProv Business Team
Logan Airport Ranks 5th Worst for “Customer Satisfaction” in New Study
The finding comes as J.D. Power reported that overall, passenger satisfaction in the U.S. had improved over 2022.
“An amazing thing happened at North American airports, this year. Faced with a potentially crippling combination of record high passenger volumes1, an ongoing pilot shortage that shrank the number of available flights and countless weather delays and cancellations, overall passenger satisfaction improved,” J.D. Power reported.
GET THE LATEST BREAKING NEWS HERE -- SIGN UP FOR GOLOCAL FREE DAILY EBLASTThe best-ranked “mega-airport” was Detroit Metropolitan Wayne Country Airport, followed by Minneapolis-Saint Paul International Airport and Harry Reid International Airport.
The worst-ranked “mega-airport” for 2023 was Newark Liberty International Airport.
“While North American airports have managed to keep passengers reasonably satisfied throughout a challenging year, overall satisfaction is still down from the highs seen in 2020 when passenger volumes were dramatically lower due to the pandemic,” wrote J.D. Power. “More than half (60%) of travelers say they experienced severe or moderate crowding within the terminal, a 2-percentage-point increase from last year.”
See the full J.D. Power rankings here.
Making Misery Even More Miserable
Periodic weekend closures of the Sumner Tunnel resume from Fall 2023 to Summer 2024. During this time, the tunnel will close on Fridays at 11:00 p.m. and re-open to traffic on Mondays at 5:00 a.m. Traffic will be diverted through signed detour routes. Through the end of 2023, the tunnel will be closed the following weekends:
Weekend of September 22
Weekend of September 29
Weekend of October 20
Weekend of October 27
Weekend of November 3
Weekend of November 10
The Sumner Tunnel will be closed seven days a week in the summer of 2024 from July to August.