NEW: HealthSource RI Issues Enrollment Deadline Updates

GoLocalProv Health Team

NEW: HealthSource RI Issues Enrollment Deadline Updates

Christine Ferguson, Director of HealthSource RI, released the following statement today regarding the December 31 enrollment deadline for January 1 coverage:

“As tomorrow’s enrollment deadline for individual and family coverage that begins on Jan. 1 approaches, we continue to experience exceptionally high call volumes and high walk-in traffic at our Contact Center. These high volumes have stretched the capacity of both our Contact Center staff and our systems. In addition, certain systems issues around identity proofing and income verification have made the enrollment process time consuming and frustrating for many Rhode Islanders who are attempting to enroll in plans through HealthSource RI.

As the deadline approaches, I want to remind Rhode Islanders that our Contact Center will be open until 9 p.m. tonight and tomorrow, but consumers may continue enrolling online at www.healthsourceri.com for Jan. 1 coverage until 11:59 p.m. on Dec. 31. Those who select and confirm a plan by 11:59 p.m. (and pay by Jan. 6) will be covered on Jan. 1., even if their income has not yet been verified.

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I also want to remind individuals and families that the open enrollment period continues until March 31, 2014 and that those who would like coverage to begin on Feb. 1 should enroll and pay by Jan. 23. Per the Affordable Care Act, those who enroll in coverage by March 31, 2014 will not have to pay a fine.

We thank those who are calling and coming in for their continued patience over the next two days as we work to enroll as many Rhode Islanders as we can for Jan. 1 coverage.”


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