Providence-Newport Ferry Overwhelmed on Opening Weekend

GoLocalProv News Team and Kate Nagle

Providence-Newport Ferry Overwhelmed on Opening Weekend

Rajiv Kumar photo via Twitter
Can you be too successful?

The inaugural weekend of the new Providence-Newport "Seastreak" ferry was met by a demand that was beset by long lines and missed boats -- which the company said will be fixed by Monday when the new reservation system is firmly in place. ​

The lack of ticket reservations for specific boat times caused dozens of passengers to miss their return trip on the Providence to Newport ferry on Sunday, which the company has said was due to the ticket reservation system being still in testing mode -- which is expected to be operational by Monday. 

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"We did not anticipate the volume we're getting -- the ticket reservation was still in testing mode, we've completed the testing as of tonight," said John Silvia, Seastreak Operations Manager, on Sunday evening. "So reservations will be taken moving forward."

"Approximately 30 passengers got left behind on the 6:30 ferry on Sunday," said Silvia, of the 149 person passenger boat. "We've had coach service available to any passengers that missed their boats on Sunday."

Silvia noted that twenty passengers who left Providence on the arriving ferry had opted to stay on for the return trip back. 

"Starting Monday, people can call for reservations for the specific ferry, and once all those tickets are sold, it will be sold-out," said Silvia.  "If you miss your ferry, you can exchange your ticket for a time when there is availability."

"We were amazed at the number of people who turned out," said Silvia. 

Long Waits Over Holiday Weekend

The Seastreak Facebook page was filled with pictures and mostly positive reviews, but some passengers were left disgruntled. 

"You guys better get your reservation service in order or I wish you a fast and painful going out of business," wrote one passenger. "We spent three hours waiting in line so we wouldn't get stranded in Newport. What a waste!"

Ginger Denneny of Seekonk, Massachusetts, was one of the passengers returning from Newport to Providence that was impacted by the overcrowding. 

"Going down, we got to the ferry in Providence around 11:15 for the 12:30 ferry -- and they'd sold nearly a hundred tickets by then," said Denneny.  "There looked like there was a line waiting, but then people who were waiting under the tent just rushed over when the boat got there. There wasn't any order."
"So we had a great afternoon in Newport, I've never seen it that crowded," said Denneny. "So coming back, we thought we'd better get there well before 5 for the 6:30 ferry.  Well, the line was so long, we said forget it -- we're never getting on."

"We went over to see about catching a RIPTA bus, and we saw the one to Providence that was just pulling out.  There was a young man walking with us who said he'd ask the driver to wait for us, so he went up and got on -- but the bus driver didn't wait for us and pulled out of the lot," said Denneny.

Denneny said that she called a family member to get a ride back to Providence.

Governor on Kickoff

"This ferry offers Rhode Islanders and tourists alike a great new way to take advantage of all that Newport and Providence have to offer," Governor Gina Raimondo said. "We are adding a convenient transportation option to help beat traffic during the busy summer tourism season, connecting two world-class cities for eating and exploring, and better utilizing one of our state's greatest assets - Narraganset Bay. I'm excited to try out the ride with my family this summer, and hope to see many other families on board enjoying our great state."


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