Rep. Serpa Demands Raimondo Intervene in Botched UHIP Rollout

GoLocalProv News Team

Rep. Serpa Demands Raimondo Intervene in Botched UHIP Rollout

Representative Patricia Serpa
House Oversight Chairwoman Patricia Serpa is calling on Governor Gina Raimondo to intervene in the rollout of the Unified Health Infrastructure Project (UHIP). The project was plagued with glitches for the second month in a row. 

“After being told by the project administrators that this is their highest priority, once again we’re seeing that the project is riddled with problems that are having an adverse effect on the lives of thousands of Rhode Islanders,” said Representative Serpa.

The $364 million UHIP is a statewide computer system that replaces and unifies numerous aged computer systems across the state's human services agencies, with the goals of modernization, information sharing and efficiency. The program has faced criticism for changes in size and scope over the years. 

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UHIP Glitches 

After the first month of computer glitches that missed payments for 29.000 Supplemental Security Income recipients, and Supplemental Nutritional Assistant Program benefits that were not dispersed, Serpa called a joint meeting of the House Oversight Committee and House Finance Committee with its Chairman Rep. Marvin Abney. 

“Back in 2012, the General Assembly created the Office of Digital Excellence to expand and improve the quality of services provided to Rhode Island citizens through the incorporation of innovation and modern digital capabilities. Yet every project involving a new computer system in this state has been an unmitigated disaster. In fact, if you go to the Office of Digital Excellence website, all you’ll see is the sentence, ‘We’re working on it.’ I think those have become the watchwords of the state’s computer system,” said Representative Serpa. 

Along with the UHIP rollout, Rhode Island has had setbacks with other computer projects, including the Rhode Island Motor Vehicle System and the State Tax Revenue and Administration System. Last week it was reported that 14,000 Rhode Islanders had not received their 2016 income tax refunds and weren't expected to until December. 

“We were told at the beginning of June that all refunds would be paid by mid-July.Well, it’s now the end of October and a lot of people are still waiting. This goes beyond embarrassment and inconvenience. Between the tax refunds and the Unified Health Infrastructure Project, our most vulnerable citizens — children, the elderly, the disabled, the needy — are being left without support,” said Representative Serpa. 

At the end of the hearing investigating the UHIP rollout, Rep. Serpa demanded weekly reports on the status of the project from the three officials and promised that there will be additional accountability hearings in the future. 


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