Carol Anne Costa: The Mirror has Two Faces  

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Carol Anne Costa: The Mirror has Two Faces  

Gina Raimondo
The mirror Rhode Island gazes into, more often than not reveals a juxtaposed reflection; the bad and the good. The Rhode Island Commerce Corporation is moving forward with an RFP to begin a new branding campaign for Rhode Island. 

Can this new marketing campaign, driven by the Governor Raimondo’s vision and the Rhode Island Commerce Corporation create a new message that will resonate to attract businesses, bring more tourists and conventions to our “biggest little state in the union”? Oh yes, we have been here before, with new jingles, slogans and signs. But, this new effort seems quite different. The push appears to be a genuine move to develop and invest real money in a brand. And, it is way overdue.

A Raimondo Initiative

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Raimondo has had this mission on her draft board since she released the WAVE Report, early in her term. The V- in WAVE is for Visitor Attraction. Since taking office her vision for this has been clear, “Rhode Island’s comeback depends upon restoring our image.” The report noting further that, “Rhode Island spends just 6% of what other Northeast states do building a statewide brand.” Not one to put a band aid on a gaping wound, Raimondo has put money and new direction in motion. I have a feeling this will be way more than a new slogan. This effort will take a world class track record, investment of money and talent and a sustained campaign.   

The RFP is telling in its very first sentence specifically the phrase, “for the purpose of projecting a more favorable image to the world.” Therein sits the elephant in the room and the two faces in the mirror. Collectively the state has been subject to doom and gloom delivered in a persistent flurry of punches from corrupt and convicted political leaders, plummeting economic factors, lack of ethical reforms, a capital city in which the tenancy rates are in the ICU, an impotent opposition party, a structural deficit that has yet to be truly attacked, and of course the knockout punch of 38 Studios. Conversely, Rhode Island also possesses a deep and true love of this state which has remained a buoy on which to cling through the many troubled waters.

Think about it, if our good image is made to shine like the lighthouse beacons that dot our shoreline, the residual impact could help to blot out the bad picture and in turn bring a new self esteem to our reflection. For sure,  it is worth the effort and the money. This is more than another branding campaign, particularly with a price tag of five million dollars. But, resist the sticker shock, as a 2014 report prepared for then Commerce Corporation Executive Director, Marcel Valois revealed the complete lack of funding for branding efforts, stating in part, “For almost two decades Rhode Island has dis-invested in a statewide brand. In order to grow its market share, the State must re-invest in a statewide brand, in addition to funding regional marketing initiatives.” The report warned further, “The lack of investment in a statewide brand puts Rhode Island at a competitive disadvantage when competing with neighboring states.” Seems the old adage, “you can pay me now or you can pay me later” is apropos. It is time to invest.

A Brand is More than a Slogan

Governor Raimondo’s team has put forth the RFP to seek bids by July 31st in order to engage a marketing firm or firms to re boot the macro marketing efforts in a rebrand campaign to attract more people and business to Rhode Island. The RFP states in the introduction, “Rhode Island is now engaged in a major effort to reimagine and rebrand itself for the purpose of projecting a more favorable image to the world. Under the leadership of a jobs-focused Governor and General Assembly, Rhode Island has dedicated substantial political and financial resources to bring together its people around a new vision for the state – one that brands Rhode Island as the best place in the Northeast to live, grow a business, and visit as a tourist or business traveler. To that end, the Rhode Island Commerce Corporation, the state’s chief economic development agency, is requesting proposals from firms and groups of firms for compelling outreach, design, branding, marketing, and advertising campaigns that rebrand our state and promote it effectively and memorably as a place to visit, live, work, or start a business.” A good start, now it is time for follow-through.  

 A Rising Tide…

Raimondo’s reallocation of five million dollars to fund the winning bidder of the RFP is taken proportionately from each of the tourism councils through the hotel tax. The administration is committing real money to this real problem and the councils appear supportive. At the same time not gutting the budgets of the individual councils, as each council will be cut by varying amounts, and left with budgets that allow them to carry on the work of highlighting local attractions. The redirection of the money seems to be well received, as I heard at least 3 tourism directors use the phrase, “a rising tide lifts all boats." This approach; a compromise reached during the budget process, as the original cuts to tourism bureaus proposed by Raimondo were much deeper. This tactic seems palatable by both the administration and the tourism councils, for if the campaign is top-notch and successful, it makes sense that the money will ultimately buttress the efforts of the local councils.  

Recognition must be paid to the individual tourism bureaus who have consistently delivered their messages to the greater population, as they successfully tout what is great about Rhode Island; the beaches, the national parks, the arts and culture, the restaurants and food, the diversity, rich history, all surrounded by outstanding architecture, in every corner of the Ocean State.  They have remained the cheerleaders in what sometimes feels like rout.

Here is hoping the new branding campaign is money well spent. But more, it is the Commerce Corporation and Secretary Pryor who must carefully steward the money and procurement of the vendor in order that the RFP yields talented, superlative candidates with a track record for success.  This is imperative to achieve success.

My first license plate said,  “Discover Rhode Island”, I remember the infectious jingle “ We’re the Biggest Little State in the Union, Rhode Island”, Governor Ann Richards told the world, “Size doesn't matter”,  of late,  “It’s All in Our Backyard”; we are the home of  Ms. Universe, Calamari, coffee milk, Del’s, CVS, Textron and so much more. We have much to be proud of and often reveal a positive reflection of who we are and who we can be. I must say, a Taylor Swift cover of “Biggest Little State” would be ridiculously cool. Come on, Taylor think about it!  I hope Governor Raimondo appreciates my Swift solicitation!  I am confident if the absolute best people are given this branding task, the results will be fantastic.    

Here’s to all that is fabulous with Rhode Island. Take a peek at what’s happening, get out and spend some money, see the sights, taste the tastes and for now, Discover Rhode Island after all, we are still the biggest little state in the union.  

Rhode Island Tourism  

Providence Warwick Convention and Visitors Bureau 

Newport Tourism Council 

South County Tourism Bureau

Block Island Tourism Council 

Blackstone Valley Tourism Council 

Warwick Tourism Bureau

Carol Anne Costa is a public relations and community outreach specialist; she has experience in both the public and private sectors. She is the Chairwoman of the Scituate Democratic Town Committee and has extensive community affairs and public relations experience. She previously served in the Rhode Island Judiciary for nearly 17 years. Carol also enjoyed a successful development stint at the Diocese of Providence as Associate Director for Catholic Education and is currently the Executive Director of the Warren Housing Authority. Her work has been published in several local outlets including GoLocal, Valley Breeze, The Rhode Island Catholic, and Currents Magazine.

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