Elorza Opens New Constituent Services Center in Providence City Hall

GoLocalProv News Team

Elorza Opens New Constituent Services Center in Providence City Hall

Mayor Jorge Elorza unveiled the Mayor's Center for City Services, a restructured and refocused arm of the Mayor's constituent service operation.  The service will provide streamlined, responsive and customer service oriented  experience for residents seeking assistance from the city. 

To request services, Providence residents are asked to call 421-CITY with requests. 

“The Mayor’s Office of City Services is a resource for residents and allows the city to constantly improve the level of services we provide. When people call this office they know that they will be greeted by a friendly, responsive member of our team and that they will receive a call back in a timely manner with a status update. Taxpayers deserve the highest quality city services and I am committed to making sure that we are constantly working to provide the best possible experience for our residents," said Mayor Elorza. 

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The City has also partnered with Amica to provide customer service training to MCCS staffers as as other points of contact throughout the city government. 

Turning Things Around

Since Elorza took office, the city service office has closed about 9,000 cases, including a backlog of over 3,000 cases inherited from the prior administration. 

Mayor Elorza also added new tools to help public interface with City Hall which include way finding signs throughout the building, an information desk that is staffed by a MCCS representative as well as a mobile MCCS van that will travel all over the city and provide the same high quality available at City Hall. 


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