National Grid Raids Customer’s Checking Account for $25,000

Kate Nagle, GoLocalProv News Editor

National Grid Raids Customer’s Checking Account for $25,000

A National Grid customer is claiming that the utility company withdrew $25,000 from his checking account last week, after he made a $500 bill payment through Grid's Western Union speed pay system — leaving his family with hundreds of dollars in overdraft fees while taking days to rectify the situation and refund the money. 

Steve Quist, who lives in Worcester, Massachusetts, said that after making the family’s usual monthly payment online, that checks starting bouncing — and that National Grid blamed Western Union, while Western Union said any issues related to the speed pay system were the responsibility of National Grid. 

“I just want an apology, and for [National Grid] to pay the overages,” said Quist, who said that while the $25,000 was ultimately refunded, that the time and additional money had been a strain on the family.  “I’ve been dragged through the mud due to their actions.”

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Reapeated efforts to reach a National Grid spokeperson were unsuccessful.

Timeline

Quist told GoLocal what he said was the timeline of events as they occurred. 

“Last week we made an online payment of roughly $500 — the maximum payment you can make online is up to $600, mind you,” said Quist. “Soon thereafter, checks started bouncing, and when we looked we saw the charge."

"Now because you can only pay up to that $600 at one time, that charge had to have been manually changed," continued Quist. "Meanwhile, all of our checks are bouncing — tuition, mortgage, you name it.  We don’t have $25,000 lying around.”

In a statement on Facebook, Quist outlined what he said was the battle between National Grid and Western Union. 

“Western Union states this specific issue and kiosk payment method responsibility lies solely with NG and their IT Department,” wrote Quist. “They, NG, designed the programming of the kiosk and issues regarding overdrafts are their sole responsibility. Western Union is only the vehicle through which these payments reach NG.”

Quist said that his wife started calling on Monday to resolve the issue, which then took additional days and calls to refund the money.  Now, Quist said he’s going to file a complaint with the Attorney General.
“I’m filing a complaint, and taking them to the mat,” said Quist. 

Battling Smart Meters

Quist, who has been an outspoken opponent of National Grid’s Smart Meter program which has been implemented in Worcester, questioned whether his vocal dissent played a role what took place, and the company’s response. As GoLocal’s Dean Starkman wrote in 2013, they are "residential electric meters with a high-tech version that critics say is a boondoggle for utilities and meter companies that takes yet another bite from ratepayers and, some say, raises health concerns.”

"On the face of it, the fight is a mismatch par excellence. On one side is a scattered group of homeowners and activists. On the other is a consortium of corporations, led by National Grid, a multinational power giant headquartered in the United Kingdom, and that includes Verizon, Google, Cisco, and government backers from the Obama administration on down,” Starkman wrote.

“Just this week, they (National Grid) came to our neighborhood about installing meters.  I’ve got a sign in my yard against them. A bunch of my neighbors are opting out as well,” said Quist. “As far as I’m concerned, their timing is impeccable.” 
 


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