5,000 Seasonal Employees Poised to File for Unemployment in RI

GoLocalProv Business Team

5,000 Seasonal Employees Poised to File for Unemployment in RI

The RI Department of Labor and Training (DLT) is estimating that the 5,000 seasonal employees will file for unemployment by the week ending July 9. 

With the states's 306 schools closed for the summer, claims filed by bus drivers, substitute teachers and school food service workers has grown substantially. 

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For the week ending June 18, the Call Center employees took in 1,129 claims, compared to 716 claims for the week ending June 11.

For the week ending June 25, the call center received 1,767 claims. 

The DLT estimates that they will take in another 1,400 claims this week and another 1,000 next week to total 5,000 received during the summer 2016 peak period. 

“We’re striving to make accurate decisions faster so that customers are getting their benefits and questions answered faster, and we’re keeping costs down for Rhode Island employers whose taxes fund the whole system,” said DLT Director Scott Jensen.

The DLT offers the following tips to help customers avoid delays when filing for benefits or calling overt next three weeks.

The tips include: 

·         Having all relevant information handy before clicking or calling. This includes a job separation notice, pay stub, the names of all employers and dates of all employment over the past 18 months, and hours worked for the most recent calendar week of employment as well as identity information such as Social Security Number and driver’s license number.

·         Filing online instead of by telephone. Filing online is fast and easy. (Online claim form for UI customers.)

·         Keeping the confirmation number that’s given at the end of filing a claim. This number is needed when customers check the status of their claims online themselves or when speaking with someone in the Call Center.

·         Consider calling (401-243-9100) on a less busy day. Mondays and Tuesdays are the Call Center’s busiest days of the week. Thursdays and Fridays are the least busy. The Call Center does not accept calls on Wednesdays so that staff can process claims — a task that’s central to keeping wait times down.

·         For more detailed information, please see attached Tips for Filing for Unemployment During Peak Periods.

 

The call center has cut almost 10122 minutes off the average call wait time so far this month compared to June 2015. 


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