South Side Residents Frustrated with 311 Response from City of Providence

GoLocalProv News Team and Kate Nagle

South Side Residents Frustrated with 311 Response from City of Providence

The picture of the Potters Avenue property -- after a South Providence resident said she got a reply from the city's 311 saying it had been addressed.
Residents in Providence's South Side have taken to social media to express their frustration over what they claim was a dangerous property that saw a large gap in the sidewalk covered by plywood -- and a reversal by the city of its response after a 311 complaint was filed.

Resident Carol DeFeciani posted a picture of the property on April 3, saying that she had filed a report using the city's 311 tool, and received a reply that the issue had been addressed -- and when she checked up on it, she said it had not. 

So I used Mayor Elorza's new 311 app to report this hazard turned dumping ground (never mind the graffiti) of a public sidewalk on Melrose St. near the corner of Potters Ave. across from Locust Grove Cemetary. This sidewalk has been like this since January.

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2 weeks after I sent this to Elorza's 311 app I got a response that the issue was responded to and is complete.

Yesterday I drove by and took these pictures of the "completed" issue!

Follow-Up, Reaction

Facebook Photo: Chandra Dash
"I filed the complaint, and when I got the message back that it had been closed, I went to go look at it, and nothing had been done," said DeFeciani on Thursday.  "That's when I got mad. This was a dangerous situation, and the city could be liable if anyone got hurt. There's a day care next door. We just got snow, someone could have stumbled into it."

DeFeciani tagged at least forty people in her Facebook post, and updated it regularly to let them know that after she replied back to the city that nothing had in fact been done, that the city informed her that the property owner had been notified and had ten days to address the situation. 

"I don't understand why that was allowed to happen either," said DeFeciani.  "It was the sidewalk, which I thought the city -- or city council persons -  had a responsibility to address."

Following more back-and-forth among concerned residents, one respondent said that the property at 472 Potters Avenue is listed as being owned by Paul Calenda, who had been involved in the Plunderdome scandal, according to a Providence Journal article from 2001.

"When folks heard who owned it, a lot of them got scared to say anything," said DeFeciani. 

DeFeciani noted on Thursday that the DPW had been to the property that morning and were filling in the large hole in the sidewalk.

"It shouldn't have taken this amount of effort to get this addressed -- especially after it was all but dismissed -- but this is South Providence," said DeFeciani. "The Mayor ran on a platform of One Providence, but we're the ones constantly getting overlooked."

Former State Representative Ray Rickman, who was one of the people tagged in the Facebook post, said that he hoped the city would be more immediately responsive in the future. 

"I'm wondering if they'll review what happened to make sure this doesn't happen again," said Rickman. "Every time there's a problem, we get wrapped up in the problem -- but how do we see it doesn't occur again in the future?"


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